Domestic Shipping and Europe: Unless otherwise advised we ship within 2-5 business days within Europe. As soon as we have received payment we start with your order. Your particular collar or coat is handmade by us. We don't have a stock so add the few extra days for making it and the postal service.
In Europe and USA, Canada and similar countries the normal time to receive the collar depends on your country. Normally you receive your order within 5-14 days. We ship postal certified. You can always track your order.
Within Spain the orders will arrive faster. From the moment we ship your order you will probably receive it within 1-2 business days.
In emergency situations we always do our best to help you out.
Large item orders: May ship through another carrier. It depends on the item. We try to get the customer the best price. Within Spain it can be fast but in Europe calculate a few more days.
International Shipping outside Europe and USA : We shop the rates for shipping to get you the best available international rate to your country, the online rate is a suggested fee and can vary based on destination and size of product. We can´t know for sure the exact amount to every country. In that case we will always contact you and give you the exact amount after consulting with different carriers. This is specially important for bulky and large items. Collars and leashes are normally easy to ship to any destination.
Express shipping request are subject to availability. We will give you an estimate of the expenses. You will have to add to the shipping rate about the double price to get your collars by UPS or similar. Let us know if you prefer Express delivery!
Shipping expenses are non-refundable.
The right of withdrawal can not be exercised in the following cases provided for in Article 103 of the General Law for the Defense of Consumers and Users:
C) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
Non Returnable items are all our haute couture collars, custom made collars and coats, they are made especially for you. We always try to help our clients to figure out exactly what they like and need. We recommend you to measure well your pets measurements. Never measure the previous collar since it's easy to misunderstand. Add extra info if possible at check out like size of dog, sex and breed. We are becoming experts on sizes and it can help enormously. We don't mind helping you choose the right product for you.
Changing in sizes or designs of products is always possible for our web shoppers. Contact us within 14 days. For store exchange we ask the store to contact directly with Barcelonadogs sales department. Return policy can be different for store changes. Most changes are because the product is too small so have that in mind while placing your order.
We make the products specially for you. We have leathers and fabrics cut in the different sizes for your dog/cat and only finish them when we get the order. So we don´t sell from a ready made stock.
The look of the collar can change slightly depending on the size of collar you have chosen. A large collar have many coins, a smaller might have fewer. We are happy to help you if you are uncertain! The leathers can have smaller variations depending on the color bath.
In case of change of model of collar or change of size, please notice that all transport cost are not refundable and always paid by client.
Please notice that handmade products always have smaller differences, those should be seen as an added value to the product. Our products are not factory made. That also make them more alive and unique. Metal parts and leathers are uniquely bathed to get the tone that we prefer, they are never exactly the same, It's a handmade process.
Take care of your collars, use leather soap for removing spots, and always lubricate your collar with a little saddle or leather cream whenever you can. We recommend Passier's leather cream. This way your collar will survive and age with beauty. If the collar gets wet the you can polish carefully the metal to its ordinary shine. The same for crystals! Use crystal or window polish for crystals on a very soft napkin.
If your dog break any jewelry our other metal parts you can contact us for replacements. We will give you to a reduced cost a replacement jewelry. The cost depends on the part that is broken. In case we no longer have the same jewelry available we will replace it with another one at the clients wish. The replacement jewelry and transport is paid by the client.
For nubuck leathers you should only use a spray for suede, nubuck leather, and a soft brush to remove imperfections or spots caused by wearing the collar, never use saddle cream then the nubuck feeling will disappear.
Leather gets darker when they age. To avoid this don't wet your collar or use a leather cream to protect from water. Try to choose a collar that fit your dogs activity level and strength. Remember we have collars for all types of dogs! Some ages with beauty while others need more care just as your own clothes or accessories.